FAQ

Where can I get a new user manual?

You can print out user manual from our Internet pages e.g. from the payment terminal page. You can also visit our corporate site to get manuals for our older models.

How do I change the SIM card in my payment terminal?

Download here guide lines how to change the SIM card.

How can I receive contactless card payments?

You will need a payment terminal with contactless payment option.

I am going on a holiday and I won't be needing my payment terminal during that time, what should I do?

At first you need to make sure that all transactions has been sent. You can find instructions on how to do this from you user manual. After that you can switch off your payment terminal. When you come back you can turn on your terminal and do manual sending of transactions to get latest parameters and information to your terminal.

My payment terminal is broken, what should I do?

Contact our technical support, which will help you to determine what is wrong with your terminal and if necessary help your getting a new terminal.